Get Service Delivery Step Bottlenecks
Step-level drill-down for one billable service: average elapsed time per workflow step (from the previous step's completion, so idle time counts), chase counts, and the client-wait vs internal split - is it us or the client.
Parameters
| Name | Type | Description |
|---|---|---|
| tenant* | path string | The Tenant.Code |
The Tenant.Code |
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| serviceCode* | query string | |
| dateRange | query string | Preset date range for the completion window (default Last30Days). If CustomDateRange, startDate and endDate are required. |
Preset date range for the completion window (default Last30Days). If CustomDateRange, startDate and endDate are required. |
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| startDate | query string | Completion window start (inclusive). Only valid when dateRange=CustomDateRange |
Completion window start (inclusive). Only valid when dateRange=CustomDateRange |
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| endDate | query string | Completion window end (inclusive). Only valid when dateRange=CustomDateRange |
Completion window end (inclusive). Only valid when dateRange=CustomDateRange |
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| groupBy | query string | Breakdown dimension: Service (default), Client, AssignedUser, or Month |
Breakdown dimension: Service (default), Client, AssignedUser, or Month |
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| includeSkipped | query boolean | Count Skipped tasks as delivered alongside Completed ones (default false) |
Count Skipped tasks as delivered alongside Completed ones (default false) |
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| service | query array | Filter by billable service code(s) - can specify multiple |
Filter by billable service code(s) - can specify multiple |
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| client | query array | Filter by client code(s) - can specify multiple |
Filter by client code(s) - can specify multiple |
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| user | query array | Filter by assigned user code(s) - can specify multiple |
Filter by assigned user code(s) - can specify multiple |
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| team | query array | Filter by assigned team code(s) - can specify multiple |
Filter by assigned team code(s) - can specify multiple |
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| category | query array | Filter by task category code(s) - can specify multiple |
Filter by task category code(s) - can specify multiple |
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