Curated, typed, read-only reports over the tenant's operational data. Each report accepts a preset or custom date range plus entity filters (service, client, user, team, category) and returns headline KPIs with breakdown rows carrying entity codes for drill-down, plus a synchronous CSV export sibling. Report #1 is Service Delivery Turnaround: how fast tasks complete versus their due and statutory dates, grouped by service, client, assignee, or month, with a per-service workflow-step bottleneck drill-down splitting client-wait time from internal time. Requires Reports permissions; CSV export requires Export.

Export Service Time Report

GET /tenants/{tenant}/reports/service-time/csv

The breakdown table as a CSV download - same filters as the report endpoint.

Parameters

Name	Type	Description
tenant*	path string	The Tenant.Code
The Tenant.Code
dateRange	query string	Preset date range for the time entry window (default Last30Days). If CustomDateRange, startDate and endDate are required.
Preset date range for the time entry window (default Last30Days). If CustomDateRange, startDate and endDate are required.
startDate	query string	Entry window start (inclusive). Only valid when dateRange=CustomDateRange
Entry window start (inclusive). Only valid when dateRange=CustomDateRange
endDate	query string	Entry window end (inclusive). Only valid when dateRange=CustomDateRange
Entry window end (inclusive). Only valid when dateRange=CustomDateRange
serviceCode	query string	Drill into one service - rows group by client instead of by service
Drill into one service - rows group by client instead of by service

Responses

200 OK

400 Bad Request

401 Unauthorized – Invalid or missing API key

Export Service Time Report

Parameters

Responses

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