Properties
| Name | Type | Description |
|---|---|---|
| name* | string | The display name, e.g. "Waiting on client" |
The display name, e.g. "Waiting on client" | ||
| sortOrder | integer | Position in the status picker |
Position in the status picker | ||
| isActive | boolean | Whether the status is offered when setting a conversation's status (default true) |
Whether the status is offered when setting a conversation's status (default true) | ||
| color | string | Display colour, e.g. "#3B82F6" |
Display colour, e.g. "#3B82F6" | ||
| isDone | boolean | Whether the status closes a conversation |
Whether the status closes a conversation | ||
| archiveOnDone | boolean | Whether setting this status also archives the conversation in Outlook or Gmail. Only allowed with IsDone. |
Whether setting this status also archives the conversation in Outlook or Gmail. Only allowed with IsDone. | ||
| offerOnSend | boolean | Whether the reply Send button offers this status ("Send & Done"). Any status may be offered. |
Whether the reply Send button offers this status ("Send & Done"). Any status may be offered. | ||
JSON Example
{
"name": "string",
"sortOrder": 0,
"isActive": false,
"color": "string",
"isDone": false
}