ClientResponsivenessSummaryDto
Headline KPIs for the Client Responsiveness report.
Properties
| Name | Type | Description |
|---|---|---|
| stepCount | integer | Client-facing steps completed in the window. |
Client-facing steps completed in the window. | ||
| avgResponseDays | number | Average days from a step being sent to the client completing it. Null when no |
Average days from a step being sent to the client completing it. Null when no | ||
| medianResponseDays | number | Median days from sent to completed. |
Median days from sent to completed. | ||
| totalChases | integer | Total chase messages sent for the cohort's steps. |
Total chase messages sent for the cohort's steps. | ||
| chasedPct | number | Percentage of cohort steps that needed at least one chase. |
Percentage of cohort steps that needed at least one chase. | ||
| outstandingCount | integer | Client-facing steps currently waiting on a client right now. |
Client-facing steps currently waiting on a client right now. | ||
| oldestOutstandingDays | number | Age in days of the oldest currently-outstanding step. Null when none. |
Age in days of the oldest currently-outstanding step. Null when none. | ||
JSON Example
{
"stepCount": 0,
"avgResponseDays": 0,
"medianResponseDays": 0,
"totalChases": 0,
"chasedPct": 0
}